Our school is committed to providing the best education and we want our pupils to be healthy, happy and safe and to do well.  We recognise the importance of establishing and maintaining good relationships with parents, carers and the wider community.  We are aware that there may be occasions where people have concerns and the following procedure sets out the steps that should be followed in order to resolve these as quickly and informally as possible.​

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The vast majority of concerns can be resolved informally. It is in everyone’s best interests that complaints are resolved at the earliest possible stage. This can usually be achieved through discussion and good communication.

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​​​Our Communications Flowchart may help with following the most

appropriate route, if you have a concern. Please see and click on

the image opposite for an enlarged version.

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Complaint Procedure

If you are not satisfied with the outcome, a formal procedure

would then need to be followed when attempts to resolve the

issue are unsuccessful.

For further information about the complaints procedures,

please click here.

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